Student customer service


Student Service team help you with advices, such as registration services and you can get information about study certificates, grades and other practical matters related to studies, etc.

Please notice that opening hours paybe limited during Covid-19 pandemic, you can also call and send us email.


Student customer service

At the Student customer service, it is possible to find what you need and ask more information.

  • Study right

  • Registrations (academic year, study courses, exams)

  • Changes of permanent residence and personal information

  • Certificates (study certificates, VR/Matkahuolto, Kela meal subsidy cars, official transcripts of completed studies)

  • Degree certificates and graduation ceremonies

  • Accident reports

  • Misconduct in studies


Choose the most suitable way to contact us

We serve you on campus and online. You can come meet us on campus or contact us by email / phone.


Lahti Campus: Mukkulankatu 19, A141, 1. floor

Office open on Wednesday at 12.00 - 2pm.

Lappeenranta Campus: LUT room 2313 (2. building, 3. floor)

Office open on Wednesday at 12.00 - 2pm.



Lahti + 358 29 446 2500 
Lappeenranta +358 40 649 4800 


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Follow our updates, news and instructions

Familiarise yourself with our services. Allocate enough time for getting things organized.

Give us feedback, tell us what works and what needs improvement.



Ilvonen Jaana, study counselor Lahti

Ketola Marika, study counselor Lahti 

Kuittinen Sari, study secretary Lappeenranta

Kylliäinen Outi, study counselor Lahti 

Mäkelä Kristina, study counselor Lahti 

Peuhkuri Piia, study secretary Lappeenranta

Racheeva Polina, study secretary Lappeenranta

Ranta Minna, Head of  Student Services Lappeenranta

Räihä Kirsi, study secretary Lahti

​Törmälä Mirva, Head of  Customer Service​ Lahti

Vaarala Anniina, study counselor Lahti 

Ylä-Outinen Anita, study secretary Lappeenranta