Exam - In case of problem

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Exam - In case of problem

Problems with booking an exam time

Problem: I can't book an exam visit for more than 30 days. The system shows an error message. 
Solution: In most universities, you can book an exam time up to 30 days in advance. In the LUT and LAB own exam spaces, reservations can be made a maximum of 90 days in advance.

Problem: I can only make a reservation for one week, even though the exam period is longer. 
Solution: Check that the time on your device is in Finnish time. The reservation calendar works incorrectly if the clock on your device differs from the time on the Exam Server.


Problems during the exam

There is no technical help available during the exam. If you encounter one of the problems listed below, try the respective solution. If you are not able to continue with your exam (the solution is not on the list or the problem cannot be solved) act as follows:

  1. Log out from the computer (you will find the Log out button on the bottom-left corner of the desktop)
  2. Leave the exam room
  3. Report the interrupted exam and its cause as soon as possible to address: opetushelp@lut.fi. Include the following information in the email:
  • your name and student number
  • name and code of the exam/course
  • the exact time of the interruption (date & time)
  • description of a problem
  1. Book a new exam time when you receive an acknowledgement of the problem (and possible further instructions)
     

Possible problems:

Arriving to the exam

Problem: The access key does not work.
Solution: More information:
Lappeenranta: During office hours update your magnetic key by the university portiers (room 1133, phone +358 29 4462669 Mon-Fri from 8 am to 4 pm).
Lahti: Info desk at the LAB main lobby (during the opening hours of the Lobby services). If you are an Exam visitor and have problems with the Exam visitor card box access code on, please contact opetushelp@lut.fi(external site, link opens a new tab).  
 

Starting the exam

Problem: No image on the computer's display
Solution: If there is no image, move the computer’s mouse to wake up the display. If the display does not wake up, check that the power is on by pressing the power button on the bottom-right corner of the display. Also check that the computer is switched on. If there is still no image, leave the room and notify about the problem as described above.

Problem: Image appears on the display, but the computer is stuck. An error message appears on the screen: "Interactive Sign-in process initialization has failed".
Solution: The computer must be turned off and restarted. Press and hold the computer's power button for a few seconds until the computer turns off. Let go of the button, wait a moment and press the power button to restart the computer. The computer automatically logs in to the Windows' desktop. If the error recurs, leave the room and notify about the problem as described above.

Problem: How do I type the @ sign with the Finnish keyboard layout?
Solution: With the Finnish keyboard layout, the @ sign is written with key combinations AltGr 2 or Ctrl Alt 2.

Problem: I logged in to EXAM, but I get the message "You have no exams for today".
Solution: Make sure you are on the right exam computer. You can only take the exam with the computer number that is marked on your booking confirmation.
 

During the exam

Problem: Browser crashes OR you accidentally close the browser
Solution: Start Exam again and log in with your user account. The exam continues.

Problem: Computer restarts in the middle of the exam.
Solution: Wait until the restart has completed. Log in to Exam. The exam may continue. If it does not, leave the room and notify about the problem as described above.

Problem: Fire alarm or some other alarm in the exam room
Solution: Leave the room immediately. Notify about the problem as described above.

Problem: Another participant disturbs
Solution: Quit or continue with the exam. In both of the cases notify about the problem as described above.

Problem: Power or network cut
Solution: Leave the room. Notify about the problem as described above.

Problem: Fit, seizure or some other urgent need to leave the room
Solution: Abort the exam and log out from the computer. Notify about the problem as soon as possible as described above.

Problem: Fit or seizure by another participant
Solution: Help. Quit or continue with the exam. In both of the cases notify about the problem as described above.

Problem: Suspicion of a misconduct
Solution: Finish your own exam. Inform about your suspicions as described above.