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Student IT Helpdesk

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Student IT Helpdesk

IT support for LUT University and LAB University of Applied Sciences students.

Contact information and service hours

  • Chat: eLAB bot 24/7 
    At the bottom right of the site when you agree to data collection and ads
     
  • Email: student.ithelpdesk@lut.fi (Mon-Fri)
     
  • Phone: +358 29 446 2777 (Mon-Fri at 9-11) *
    Urgent matters, No text messages
    *Student IT Helpdesk phone services continue 10.8.2026, 9 – 11 
     
  • On campus: Tuesdays 12-14  *
    (Lappeenranta: in front of room 1304, Lahti: room C205)
    *
    Campus service desks open 11.8:
    Week 33 Student IT Helpdesk tuesday & thursday, 12 – 14
    Week 34 Student IT Helpdesk tuesday to friday, 12 – 14
    Week 35 Student IT Helpdesk monday to wednesday, 10 – 14  (orientation week)
    Week 36 from 1.9.2026 normally ->  Student IT Helpdesk on tuesdays at 12–14

E-mail will work the whole summer, we will answer the e-mails on weekdays and during office hours.

We help when you have problems with the following issues: 

Considerations

  • Before contacting us, check the instructions related to your IT problem and peek the frequently asked IT questions. In case of login problems, changing the password fixes several errors.
  • Campus desks and phone service are closed 1.5.-15.8. and 15.12.-1.1. The exact dates will be announced annually