IT support for LUT University and LAB University of Applied Sciences students.

Contact information and service hours

• Chat: eLAB bot 24/7 
  At the bottom right of the site when you agree to data collection and ads
   
• Email: student.ithelpdesk@lut.fi (Mon-Fri)
   
• Phone: +358 29 446 2777 (Mon-Fri at 9-11)
  Urgent matters, No text messages
   
• IT Service Desks: Tuesdays 12-14  
  (Lappeenranta: in front of room 1304, Lahti: room C205)

IT Support Desks and phone service will be closed starting from May 1 due to the summer break.
During the break, please contact us via email only. 

Our phone service will open again on August 11. (Mon-Fri at 9-11)
At the beginning of the academic year in autumn 2025, IT service desks will be open exceptionally from August 19 to September 4, every weekday from Monday to Friday, 12 noon to 2 p.m.
After September 4 the IT service desks are open normally on Tuesdays from 12 noon to 2 p.m. (12-14).
 

We help when you have problems with the following issues: 

• Activating LUT account
• Duo MFA
• Forgotten password recovery
• Login issues (Moodle, Peppi, Office 365, LUT-VDI)
• Printer problems and attaching an electronic key/keycard to a printer

Considerations

• Before contacting us, check the instructions related to your IT problem and peek the frequently asked IT questions. In case of login problems, changing the password fixes several errors.
• IT Support Desks and phone service are closed 1.5.-15.8. and 15.12.-1.1. The exact dates will be announced annually