Student's feedback channels
The feedback given by students has an important role in evaluating and developing activities at LAB UAS. When you give us feedback you will help us to develop the studies, education and all our activities to better meet the needs of students. It's important to know what works well and what should be developed.
Feedback is collected systematically through various feedback channels, surveys and interaction. The education feedback channels (e.g. course feedback) produce information on the quality of education. Student surveys are used to collect information related to, for example, well-being or student support services. Feedback can also be given directly to the staff or the student union KOE.
Instructions for giving feedback:
- Provide accurate, detailed and relevant feedback. Be clear about why you are satisfied or critical. Give concrete examples and offer constructive suggestions for developing operations.
- It's worth of giving feedback although you are satisfied and haven't any special opinions, e.g. if the course is "just fine". It's also a valuable information, so always give feedback!
- If you want to influence, give feedback directly to LAB's feedback channels, to the staff or to the student union KOE.
How is feedback utilised in the development work?
All feedback will be taken into account and what measures can possibly be taken will be assessed. Feedback and survey results are handled in various working groups and units, which are responsible for the actions to be taken based on the feedback. Some of the feedback may very soon lead to various development measures, and some of the feedback will only be visible in the development of operations over a longer period of time. Giving feedback has an impact: 81 % of graduating students feel that the feedback given by students was utilised at least to some extent in the development of operations (AVOP feedback questionnaire for graduands 2024).
We are constantly developing feedback channels and communication of development measures towards students.
LABikäynti Event 14.11.2023
In LABikäynti Event we discuss about feedback: How can students participate in developing LAB by giving feedback and answering questionnaires and via Student Union KOE? What kind of development activities have been made based on feedback? LABikäynti is part of KOE's Speak Out campaign.
Quality management in LAB
In LAB, the continous maintenance, evaluation and development of quality is an essential part of all operations. In eLAB you find all the common principles, instructions and documents concerning quality in studies. In addition, the quality management principles are concisely described in LAB's quality manual (only in Finnish at the moment).
Quality policy in LAB:
- Continuous maintenance, evaluation and development of quality is an essential part of all operations at the LAB University of Applied Sciences.
- At LAB, quality management is implemented taking into account the needs of students, staff and external stakeholders.
- LAB maintains a quality system that supports the implementation of strategic goals and resource planning, produces meaningful information to support management and everyday work, and promotes the active development of operations and the building of a high-quality LAB.
- The common practices and processes support the building of an organizational culture based on LAB's values.
- The rector is responsible for quality management as a whole. Every LAB employee and student is responsible for maintaining and developing quality when working as part of the higher education community.