IT support for LUT University and LAB University of Applied Sciences students.

Contact information and service hours

• Chat: eLAB bot 24/7 
  At the bottom right of the site when you agree to data collection and ads
   
• Email: student.ithelpdesk@lut.fi (Mon-Fri)
   
• Phone: +358 29 446 2777 (Mon-Fri at 9-11) *
  Urgent matters, No text messages
  *Closed in summer starting from the date 30.4.2026 
   
• On campus: Tuesdays 12-14  *
  (Lappeenranta: in front of room 1304, Lahti: room C205)
  *Closed in summer starting from the date 28.4.2026 

E-mail will work the whole summer, we will answer the e-mails on weekdays and during office hours.

We help when you have problems with the following issues: 

• Activating LUT account
• Duo MFA
• Forgotten password recovery
• Login issues (Moodle, Peppi, Office 365, LUT-VDI)
• Printer problems and attaching an electronic key/keycard to a printer

Considerations

• Before contacting us, check the instructions related to your IT problem and peek the frequently asked IT questions. In case of login problems, changing the password fixes several errors.
• Campus desks and phone service are closed 1.5.-15.8. and 15.12.-1.1. The exact dates will be announced annually