Student IT Helpdesk

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Student IT Helpdesk

IT support for LUT University and LAB University of Applied Sciences students.

Contact information and service hours

  • Chat: eLAB bot 24/7 
    At the bottom right of the site when you agree to data collection and ads
     
  • Email: student.ithelpdesk@lut.fi (Mon-Fri)
     
  • Phone: +358 29 446 2777 (Mon-Fri at 9-11) *
    Urgent matters, No text messages

    * Phone service closed: 
    15.12.2025 – 6.1.2026
    Phone service open as normal from 7.1.2026, weekdays from 9 a.m. to 11 a.m.
     
  • On campus: Tuesdays 12-14  *
    (Lappeenranta: in front of room 1304, Lahti: room C205)

    * Campus service points closed for the following period:
    15.12.2025 – 5.1.2026
    Week 2 (5-9.1.2026) exceptional opening hours:
    Only at Lappeenranta campus on Monday 5.1.2026, from 10 a.m. to 2 p.m.
    Lahti & Lappeenranta campuses: 7.1 - 9.1.2026, from 10 a.m. to 2 p.m.
    Week 3 (12-16.1.2026) :
    open as normal from 12.1.2026 at Lahti & Lappeenranta Tuesdays from 10 a.m. to 2 p.m
     

We help when you have problems with the following issues: 

Considerations

  • Before contacting us, check the instructions related to your IT problem and peek the frequently asked IT questions. In case of login problems, changing the password fixes several errors.
  • Campus desks and phone service are closed 1.5.-15.8. and 15.12.-1.1. The exact dates will be announced annually