Student IT Support Services informs

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Student IT Support Services informs

18.11.2022: Multi-factor authentication (Duo MFA) will be adopted

Update 27.11.2022:
The adoption of the Duo MFA system will be postponed until Wednesday 30.11.2022.

As of Wednesday 30 November, LAB students will be sent a personal link and qr code to enable students to activate the Duo Mobile mobile app. The application must be activated no later than 7.12.2022.

The original notice:

LUT Universities will adopt multi-factor authentication (MFA) for students in the academic year 2022-2023.

LAB University of Applied Sciences will adopt Duo MFA at the end of 2022.
LUT University will adopt Duo MFA in the beginning of 2023.

MFA is a technology that uses two separate authentication methods before logging in is successful. This will improve user’s security and prevent user’s identity against abuse. First, you log in normally with your LUT account and password. After that you will be asked to identify yourself again via the Duo MFA service. To use the service, you need Duo Mobile application to your mobile device. Install the application to a phone or tablet that is always with you when you want to log in to LUT Universities’ services. 

When the Duo MFA service is adopted, you will receive an email message from sender LUT Duo <noreply@lut.fi>. In the message, you will be prompted to install the Duo Mobile app and activate it via a link or QR code which is included in the email message. You must install and activate the Duo Mobile app no later than 7.12.2022. After this, logging in to for example Moodle, e-mail and other LAB services is no longer possible without multi-factor authentication.

Timetable (LAB):

  • Check the correctness of your phone number in Peppi (+ sign in front of the area code and after that only numbers, no spaces). Also install the Duo Mobile app on your phone and/or another mobile device from your device's app store.
  • 28.11.2022 30.11.2022: LAB University of Applied Sciences adopts multi-factor authentication (Duo MFA) and each student is sent a personal link to activate the Duo Mobile application.
  • 28.11.-7.12.2022 30.11.-7.12.2022: Every LAB student must activate the Duo Mobile mobile application.
  • 8.12.2022: You can no longer log in to LAB's systems without the multi-factor authentication with the Duo Mobile app.

Further information and instructions on Duo MFA can be found in IT Instructions and more instructions will be added there at the end of November. 

1.11.2022: Problems in mobile printing

Mobile printing is not working currently. If you try to print by sending files as an email attachment to print@lut.fi or print@lab.fi, these files will not appear on the printers' printing list at this time. LUT IT Services will fix this.

However, you can print via driver printing normally using a LUT/LAB computer. Printer drivers are installed on computers at campuses and regional units (computer classrooms, library etc.). First, log on to a computer and send the files you want to print to the printing server (File -> Print -> and select printer \\rps.win.lut.fi\ SecurePrint). Then, log in to any printer and you will see the files in the list of files to print just the same way as you see files sent to the printing server as mobile printing (=via email).

Additional information and instructions on printing are available at IT instructions.

Update 1 November at 13:30: The issue has been fixed and mobile printing is working again. Files sent to the printing server via email now appear on printers (first log in normally to the printer with your LUT account) and they are printable for 72 hours. After that, the files will disappear form the server.

31.10.2022: Problems with LUT-VDI remote access service

Normally, you can use LUT-VDI remote access service (remote desktop) in three ways:

  1. Using VMware Horizon Client only (enter server name vdi.lut.fi when asked by the application)
  2. With a web browser at https://one.lut.fi and using VMware Horizon Client through it
  3. With a web browser at https://one.lut.fi without using VMware Horizon Client (consider this as a last option if VMware Horizon Client cannot be installed or is not working properly)

Currently, options 2 and 3 are not working. Option 1 works only if you use it from a LUT/LAB computer in campus network (computer classroom, library).

Additional information and instructions on LUT-VDI remote access service are available at IT instructions.

Update 31.10.2022 at 5 p.m.: The problem has been solved and you can use LUT-VDI remote access service again through all options 1- 3.

Update 1.11.2022 at 9 a.m.: The problem has renewed. Currently you can use LUT-VDI remote access service only in campus network (doesn’t work via eduroam) and only directly through VMware Horizon Client (one.lut.fi doesn’t work). So, LUT-VDI remote access service works if you use it from a LUT or LAB computer (e.g. in a computer classroom).

Update 2.11.2022 at 3 p.m.: The problem has been solved permanently and you can use LUT-VDI remote access service again through all options 1- 3.

26.10.2022: The layout of login page changes on Monday 31 October

The login screen of LUT Universities single sign on service (CAS, Central Authentication Service) will change on Monday 31 October 2022. New login page looks this:

New CAS login page

Single sign on service is used e.g. when you log in to Moodle.

25.10.2022: Service break in Moodle on Wed 26 October at 7-8

There will be a service break in the LUT Universities’ Moodle (moodle.lut.fi) on Wednesday 26 October 2022 at 7:00-8:00 a.m. because of a server maintenance break. Moodle is unavailable during the break.

11.10.2022: Service break in Moodle on Wed 12 October at 7-8

There will be a service break in the LUT Universities’ Moodle (moodle.lut.fi) on Wednesday 12 October 2022 at 7:00-8:00 a.m. because of plugins’ version updates. Moodle is unavailable during the break.

30.9.2022: Changes in LUT and LAB email service 24th October 2022 onwards

On 24 October 2022 Microsoft turns off Basic Authentication for specific protocols in email service (Exchange Online).  After that change, reading email with old email applications stops functioning. However, the Outlook program of the Office 365 package as well as the Outlook programs of mobile devices will continue to work.

Change prevents email reading with imap and activesync connection protocols. Programs that use those connection protocols are older email programs. Typically, those programs save userid and password to user's device. Background to change is also to raise information security.

Solutions to problems:

19.9.2022: Service break in Moodle on Tue 20 September at 7-8

There will be a service break in the LUT Universities’ Moodle (moodle.lut.fi) on Tuesday 20 September 2022 at 7:00-8:00 a.m. because of a security update. Moodle is unavailable during the break.

We also remind that there is a regular service break in Moodle on the first Tuesday of each month at 7:00-8:00 a.m.

2.9.2022: I don't still have my LUT account, but enrollments end soon, what to do?

In your studies, you need a LUT account to log in to the services and applications of LAB. Identity will be checked before student can receive a LUT account. Many enrollments end during the first weekend of September. Student IT Support Services is closed during weekends.

How to identify myself? Select one option:

1. LUT account service https://id.lut.fi

  • Required: Finnish ID number/personal identity code AND Finnish network banking credentials or Finnish mobile ID
  • LUT account service is the fastest option, so use it if you can.

2. Signicat Identity Proofing Service

  • Required: International passport
  • International students mainly identify themselves through Signicat Identity Proofing Service and they have received a personal link for that service before Aug 19th
  • If your personal link for the Signicat Identity Proofing Service has expired, ask a new link from the Student IT Support Services (studenthelpdesk@lut.fi, on Friday September 2nd open until 2 p.m.)
  • If your ID check is successful at the latest at 2 p.m. on Friday September 2nd, you will receive your LUT account on that Friday.

3. Student IT Service Desk

  • Required: International passport, Finnish residence permit, Finnish driving licence or ID card of an EU/EEA country
  • Open on Tuesdays at 10-14 (Lappeenranta: in front of the room 1304. Lahti: room A136)

4. Non-stop online ID checks on Friday September 2nd from 3 p.m. till 6 p.m.

  • Required: International passport, Finnish residence permit, Finnish driving licence or ID card of an EU/EEA country
  • On Friday September 2nd from 3 p.m. till 6 p.m. we offer non-stop online ID checks to help students who doesn’t have they LUT account yet.
  • Reservations are not required in advance. Simply join the Teams meeting and queue in the meeting lobby until it's your turn to prove your identity.
  • Before identifying, make sure that your audio and video connections are working. Keep your international passport and mobile phone available. Also check that the lighting is good so that we can identify you and that we can see your passport accurately.
  • If your ID check will be successful, you will receive your LUT account on Friday.

Join Teams Meeting and prove your identity online to get your LUT account!

Microsoft Teams meeting - Friday 2.9.2022 at 15-18 (click here to join, link removed, meeting has ended)
Join on your computer or mobile app
Meeting ID: (removed, meeting has ended)
Passcode: (removed, meeting has ended)

30.8.2022: I don't have a LUT account yet, what to do?

Identity will be checked before student receives a LUT account. On Monday 29th Aug and on Tuesday 30th Aug we have two special services to help students who doesn’t have their LUT account yet. In addition, non-stop online ID checks will be available on Friday, September 2.

Non-stop ID checks online

This service will be available

  • Monday, August 29 at 8:30-13:30 EEST
  • Tuesday, August 30 at 8:30-14:30 EEST
  • Friday, September 2 at 15:00-18:00 EEST

Join Teams Meeting (click here to join, link removed, meeting has ended) and prove your identity online to get your LUT account! Reservations are not required in advance. Simply join the Teams meeting and queue in the meeting lobby until it's your turn to prove your identity.

Before identifying, make sure that your audio and video connections are working. Keep your international passport and mobile phone available. Also check that the lighting is good so that we can identify you and that we can see your passport accurately. If you do not have a valid international passport, we can also verify your identity from a valid Finnish residence permit, Finnish driving licence or ID card of an EU/EEA country.

After a successful identification, we will give you your username, LUT email address and a temporary password within two working days.

Identify yourself at the LUT main lobby in Lappeenranta campus to get your LUT account

This service will be available

  • Monday, August 29 at 13:30-17:00 EEST
  • Tuesday, August 30 at 14:30-17:00 EEST

Visit our temporary service desk at the LUT main lobby in Lappeenranta to prove your identity. Take id document with you (International passport, Finnish residence permit, Finnish driving licence or ID card of an EU/EEA country).

After a successful identification, we will give you your username, LUT email address and a temporary password within two working days.

25.8.2022: Student IT Service Desks in Lahti and Lappeenranta are open

Student IT Service Desks in Lappeenranta and Lahti were opened on Tuesday 16th August, 2022. In Lappeenranta, the IT Service Desks is still in front of the classroom 1304 and the new IT Service Desk in Lahti is located in room A136. IT Service Desks are open only on Tuesdays at 10-14, until further notice. On other days we help you through email and phone.

Student IT Support Services served during the summer only through email. Monday 1st August onwards our phone has also been in use again.

During the autumn orientation weeks, Student IT Service Desks are open also on Thu 25th August at 10-14.

Student IT Support Services serves Mon-Fri at 10-14:

Email studenthelpdesk@lut.fi
Phone +358 29 446 2777
Chat chatbot serves only in Finnish, sorry!
https://elab.lab.fi/studenthelpdesk
IT Service Desks Open on Tuesdays at 10-14
Lahti: room A136
Lappeenranta: in front of the room 1304
4.8.2022: Busiest time of the year!

Student IT support services is very busy now since the new academic year just began. You may have to wait more than a week for a reply. Do not send multiple emails about the same issue, this will not speed up the process of your case at all. We respond to all emails and calls, but there is a delay unfortunately - we apologize!

3.8.2022: Problems in mobile printing

Mobile printing is not working currently. If you try to print by sending files as an email attachment to print@lut.fi or print@lab.fi, these files will not appear on the printers' printing list at this time. LUT IT Services will fix this.

However, you can print via driver printing normally. Printer drivers are installed on computers at campus (computer classrooms, library etc.). First, log on to a campus computer and send the files you want to print to the printing server (File -> Print -> and select printer \\rps.win.lut.fi\ SecurePrint). Then, log in to any printer and you will see the files in the list of files to print in exactly the same way as you see files sent to the printing server as mobile printing (=via email).

Update 3 August at 14:15: The issue has been fixed and mobile printing is working again. However, please note that there is still a queue for mobile printing. Files sent to the printing server via email during the failure will appear on printers gradually until the queue is empty. The queue should be empty later today or at the latest tomorrow on Thursday. Log in normally to the printer with your LUT account to see and print your files.

Once the file is discharged from the queue, it is printable for 72 hours (as normal). If you do not print your file within this time, it will disappear from the printing server (as normal).

2.8.2022: Service break in printing system on Wed 3 August at 7-9 a.m.

There will be a service break in the LUT Universities’ printing system on Wednesday 3 August 2022 because of a system update. The break starts at 7:00 a.m. and ends at 9:00 a.m.

1.8.2022: Service break on Moodle on Tue 2 August from 7 a.m. till noon

There will be a service break in the LUT Universities’ Moodle (moodle.lut.fi) on Tuesday 2 August 2022 because of a version update. The break starts at the earliest at 7:00 a.m. and ends at the latest at 12:00 (noon). Moodle is unavailable during the break.

 

Spring 2022

30.5.2022: Problems with LUT-VDI remote access service

You can use LUT-VDI remote access service (remote desktop) in three ways:

  1. Using VMware Horizon Client only (enter server name vdi.lut.fi when asked by the application)
  2. With a web browser at https://one.lut.fi and using VMware Horizon Client through it
  3. With a web browser at https://one.lut.fi without using VMware Horizon Client (consider this as a last option if VMware Horizon Client cannot be installed or is not working properly)

Currently, we recommend using the LUT-VDI service only directly via VMware Horizon Client (option 1), as there have been problems using it though options 2 and 3.

Additional information and instructions on LUT-VDI remote access service are available at IT instructions.

Update 31.5.2022 at 10:30: The problem has been resolved and you can use LUT-VDI remote access service again through a web browser as well (options 2 and 3).

5.5.2022: Student IT Support Services is open the whole summer!

You can reach Student IT Support Services by email throughout the summer. Our phone is closed in May, June and July. The Student IT Service Desk in Lappeenranta and a new Student IT Service Desk in Lahti will open after mid-August.

How you can reach us during the summer:

Email studenthelpdesk@lut.fi
Mon-Fri at 10-14 whole summer
Phone +358 29 446 2777
Mon-Fri at 10-14 (not in use in May, June, July)
Chat chatbot serves only in Finnish, sorry!
https://elab.lab.fi/studenthelpdesk
IT Service Desks The Student IT Service Desk in Lappeenranta campus and a new Student IT Service Desk in Lahti campus will be opened after mid-August

If you wish to have service at the Student IT Service Desk in Lappeenranta before mid-August, please contact us well in advance by email, and let's agree a time when we come to the IT service desk.

4.4.2022: Student IT Service Desk closed until the end of spring semester

We focus to serve customers via the electronic channels for the rest of the spring. We have noticed that there are not so many students at the campus, so we will keep the Student IT Service Desk closed until the end of the 2022 spring semester. However, you will reach Student IT Support Services via email and phone normally Mon-Fri 10 a.m. - 2 p.m.

Student IT Service Desk will open again in mid-August. However, if you want service at the Student IT Service Desk before mid-August, please contact us well in advance by email, and let's agree a time when we come to the IT Service Desk.

29.3.2022: Problems in mobile printing

Mobile printing is not working currently. If you try to print by sending files as an email attachment to print@lut.fi or print@lab.fi, these files will not appear on the printers' printing list at this time. LUT IT Services will fix this.

However, you can print via driver printing normally. Printer drivers are installed on computers at campus (computer classrooms, library etc.). First, log on to a campus computer and send the files you want to print to the printing server (File -> Print -> and select printer \\rps.win.lut.fi\ SecurePrint). Then, log in to any printer and you will see the files in the list of files to print in exactly the same way as you see files sent to the printing server as mobile printing (=via email).

Update 29 March at 16:00: The issue has been fixed and mobile printing is working again. Files sent to the printing server via email now appear on printers (first log in normally to the printer with your LUT account) and they are printable for 72 hours. After that, the files will disappear form the server.

8.3.2022: Student IT Service Desk is closed until March 31st

Student IT Service Desk is closed until March 31st, 2022.

NOTE! Only IT Service Desk is closed. Student IT Support Services still serves as normal through phone and email Mon-Fri at 10-14.

20.1.2022: Student IT Service Desk is closed until March 6th

Due to LUT Universities’ distance learning recommendation and COVID-19 situation: Student IT Service Desk is closed until March 6th, 2022.

NOTE! Only IT Service Desk is closed. Student IT Support Services still serves as normal through phone and email Mon-Fri at 10-14.

All LUT’s and LAB’s staff LUT account issues are managed through the staff helpdesk while the Student IT Service Desk is closed.

 

News 2021

29.11.2021: Exceptional opening hours (December 2021, January 2022)

On Independence Day (Mon 6 December), Christmas Eve (Fri 24 December) and Epiphany (Thu 6 January) Student IT Support Services (=email, phone, IT Service Desk) are closed.

From Mon 20 December till Fri 31 December, the Student IT Service Desk and phone are closed. However, we serve normally via email Mon-Fri at 10 a.m. - 2 p.m.

During the orientation week, the Student IT Service Desk is open exceptionally also on Monday and Wednesday, i.e. the IT Service Desk is open on Mon 3 January, Tue 4 January and Wed 5 January at 10 a.m. - 2 p.m.

From January 7, 2022, we will again serve normally, on Mon-Fri at 10 a.m. - 2 p.m. via phone and email. In addition, the IT Service Desk is open Tuesdays and Thursdays from 10 a.m. to 2 p.m.

 20.10.2021: The EDUROAM network certificate will be renewed on October 20, 2021 at 16:00 pm. Actions is needed

The Eduroam network certificate will be renewed on Wed 20 October 2021 at 16:00 pm. Because the new certificate is from a different issuer (CA), some terminals will no longer agree to join the eduroam network with the current certificate.

Student devices and staff mobile devices:
As a fix, the Eduroam network is removed (forget selection) from the device settings and add again as a new network. The most recommended way is to install a new eduroam network at https://cat.eduroam.org (select the correct organization), which will automatically configure the device settings. Be sure to use your school email address as your username.

How to install Eduroam cat:
Find out here https://elab.lab.fi/en/study-tools/eduroam-network

 16.6.2021: LUT Universities' printing system changed on June 1st, 2021

From Tuesday, June 1st, send your files to the print queue ("printer") called Secure Print

Canon has been selected as the new supplier to the printing system of LUT Universities. The old Ricoh and Toshiba network printers will be in use until May 31st, 2021, after which they will go out of service. The new Canon equipment will be available from June 1st, 2021. If a new device has not been installed in place of one of the old printers yet 1.6., then the old device can be used as long until the installation of the new device is completed.

The new LUT Universities' online printing system is similar to the existing LUT and LAB printing systems. In a network printing system, files to be printed are not sent directly to a particular printer but are sent to the printer server in a print queue, then they can be printed on the printer you want.

The new print queue was added to LUT Universities' Windows PCs on May 31, 2021.

Who does the change apply to?
The change applies to all LAB and LUT students and staff at the Lappeenranta and Lahti campuses.

Additional information and instructions will be updated to LUT's Intra. Later in the summer, eLAB print page will also be updated.

 6.5.2021: The Skype for Business service will end on June 1, 2021 and will be replaced by Microsoft Teams only

Microsoft will discontinue Skype for Business on July 31, 2021, so LAB moves forward to use only the Microsoft Teams service. Microsoft Teams includes chat and meeting functionalities and more.

Until now, users have been able to use these two services in side by side, but since 1.6, logging in with the Skype for Business client will transfer the user to Microsoft Teams. If you have not used Skype for Business, you may ignore this notice. Skype for Business user contact lists will not be transferred to Teams, but meetings already made after 1.6 will automatically change to Teams meetings.

In May, Skype for Business users will be reminded to switch to using the Teams service when logging in to the SfB program.

 23.2.2021: Old Moodles will be closed forever on the 31st of May 2021

Dear Student, old Moodles will be closed forever on the 31st of May 2021. If you have for example tasks in the old Saimia Moodle or Reppu (LAMK), which you wish to save, please do it soon.

 16.2.2021: IT-service use policies are updated

LUT Universities IT-service use policies are updated. Use policies are shared with both LUT-University and LAB University of Applied Sciences.

Use policies are handled and approved in LUT and LAB human resource committee’s in December 2020.

You can find the policies form here.